After-Sales Service
After-Sales Service: Tiered Protection for Worry-Free Partnerships
At Christy V, after-sales service is more than problem-solving—it’s the foundation of our long-term trust with clients. We’ve developed an industry-leading 3/6-month tiered after-sales system tailored to B2B partners at every collaboration stage, ensuring peace of mind at every step.
1. New Clients: 3-Month No-Questions-Asked Returns, Mitigate Trial Risks
First-time partnerships come with uncertainties? We eliminate risks with our "Zero-Risk Trial":
Free Returns/Exchanges: Within 3 months of signing, return or exchange any full-price product (unopened, with original packaging and labels intact) for a full refund or new items of equal value. For example, a French client swapped 100 straight wigs for Afro curly styles via this policy, avoiding inventory waste due to local preference shifts.
Hassle-Free Process: Free return shipping (within the EU), dedicated 1-on-1 Customer service guidance，and 24-hour refund approval—2025 average processing time for new clients: just 3 working days.
Coverage: Applies to all full-price products (excluding discounted items), for salons, wholesalers, and e-commerce partners alike.
Trust starts with the first try—our 3-month guarantee ensures no penalty for "wrong choices."
2. Loyal Clients: 6-Month Quality Assurance, Safeguard Long-Term Collaboration
For clients who’ve partnered with us for 3+ months, our "Quality Shield" addresses real-world usage concerns:
Free Repairs/Replacements for Non-Human Damage: Within 6 months, request free service for craftsmanship or material defects (e.g., hair breakage not from cutting, the inner net of the wig is loose, uneven coloring). In 2024, such issues occurred in only 0.8% of orders, with 95% resolved within 48 hours.
Priority Support Channel: Dedicated hotline for loyal clients—1-hour response, 24-hour inspection report, 48-hour replacement/refund—40% faster than industry average.
Exception: Human-induced damage (e.g., heat styling, over-stretching) qualifies for low-cost repairs (material fees only).
Long-term success hinges on reliability—our 6-month quality promise ensures every recommendation you make is backed by confidence.
3. Partner Stores: 6-Month Flexible Exchanges, Optimize Inventory Turnover
For wholesale partners and chain salons in 1+ year contracts, our "Slow-selling style update plan" solves selection errors and stock buildup:
Seasonless Exchanges: Swap unsold products for current-season new product within 6 months (across categories, e.g., long straight wigs → short curly pieces), with no restocking fees (industry standard: 5%-10% of order value). A Nigerian wholesaler used this to convert 200 outdated golden wigs to 2024’s trending deep brown ombre, improving turnover by 35%.
Proactive Inventory Management: Monthly reports from our after-sales team flag slow-moving items and remind you of exchange deadlines—2023 partner stores achieved 50-day inventory turnover, 20 days faster than the industry.
Eligibility: Full-price products (minimum 50 units per exchange, discounted items excluded).
Great partnerships empower growth—6-month flexible exchanges keep your inventory aligned with market trends.
4. Discounted Products: Transparent Rules for Stable Collaboration
To maintain supply chain integrity, returns/exchanges are not applicable for:
Promotional Items: "Flash Sale" or "Clearance" products (priced 30% below cost), eligible only for quality-related After-sale (non-human damage).
Custom Orders: Items with client logos, special sizes/colors, as they cannot be resold (quality issues excepted).
2025 after-sales highlights:100% response rate (all tickets followed up within 24 hours)
98% problem-solving satisfaction (anonymous client survey)
40% higher repurchase rate among loyal clients due to After-sale guarantee.
Choosing Christy V means gaining a partner who stands behind every product—we promise: your trust is always our priority.